1/1/2024 0 Comments Right stuf anime reviewI will now go out of my way to tell people to not shop with them or deal with them in any manner. I've never been treated so poorly by a company or their customer service. and he kept on saying this was my fault and that they would do nothing to help me. I was scolded by their representative stating "I should have been an adult and updated my address." I asked why I didn't receive a forewarning email like I receive from Goodsmile, 1999Hobby etc. I eventually called Customer Service to try to talk with someone over the phone so that maybe they could call fedex right then and help me BUT NOPE. They didn't even try to talk to Fedex or aid me in any way. (Pointing fingers - real classy Rightstuf) I then went on to once more talk to Fedex managers etc, once more I was told I have no control over the package even though I'm the receipant and that Rightstuf would have to call them to right the situation - when I contacted Rightstuf once more they IMMEDIATELY closed my case and stated they can't do anything and that Fedex was lying. I once more reached out to Rightstuf to try to rectify the situation, yet my cased was immediately closed and I was told that this whole thing was on Fedex. I then turned to Fedex to try to have them reroute the package, yet I was informed by Fedex that I have no rights to my own package and that Rightstuf would have to call them and change the address. I acquired no email or reminder and wasn't informed of it being sent/shipped out until it was already in "Transit." I tried to immediately contact Rightstuf to correct the address and was told that they couldn't do anything. As any normal person, I don't focus religiously on when this specific figure would release, but I did anticipate an email possibly warning me before the figure would be released. I preordered a figure years prior to me moving states. yet now I will go out of my way to avoid this horrible company. I used to order a few items here and there when I saw they were selling something I wanted. Horrible Customer Service + Atrocious CompanyĪbsolutely atrocious company.
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